Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in your jewelry?
We use high-quality materials including 18k gold plating over sterling silver, surgical-grade stainless steel, and ethically sourced gemstones to ensure durability and a premium finish.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Will your jewelry tarnish or turn my skin green?
No, our jewelry is crafted with hypoallergenic materials and thick plating designed to be water-resistant and tarnish-free. We recommend following our care guide to maintain its shine.
Can I track my order?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer gift wrapping?
Every order comes in a signature Beautiful Earth Boutique pouch. You can also select our premium gift box option at checkout for a truly special unboxing experience.